Albany Tree Solutions

Privacy Policy

Effective Date: July 23, 2026

Albany Tree Solutions respects your privacy and is committed to protecting the personal information you provide when using our website, contacting our team, or requesting tree-care services.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

1. Business Information

This website is operated by:

Albany Tree Solutions
43 Virginia Avenue
Albany, NY 12205

Phone: (518) 919-3300
Email: [email protected]

References to “Albany Tree Solutions,” “we,” “us,” or “our” mean Albany Tree Solutions.

2. Information We Collect

We may collect personal information that you voluntarily provide when you:

Request a free estimate
Complete a contact form
Call, email, or otherwise communicate with us
Request information about our tree services
Subscribe or consent to email or text-message communications
Provide information regarding a property or potential project

The information collected may include:

Full name
Email address
Telephone number
Property address
Service location
Requested tree service
Project descriptions
Preferred contact method
Communications you send to us
Any other information you voluntarily provide

Please do not submit confidential financial, medical, government identification, or other sensitive information through the website form.

3. Information Collected Automatically

When you visit the website, certain technical information may be collected automatically, including:

Internet Protocol address
Browser type
Device type
Operating system
Referring website
Pages viewed
Date and time of access
Approximate geographic area
Website interaction and diagnostic information

This information may be collected through cookies, server logs, analytics technologies, embedded content, or similar tools.

4. How We Use Your Information

We may use the information collected to:

Respond to inquiries and estimate requests
Contact you about requested services
Evaluate potential tree-service projects
Schedule property assessments or appointments
Provide tree removal, trimming, pruning, stump grinding, stump removal, emergency tree service, and land-clearing information
Send service-related emails, calls, or text messages
Maintain customer-service records
Improve our website, services, and customer experience
Prevent fraud, abuse, or security incidents
Comply with legal and regulatory obligations
Protect our rights, customers, employees, and property

We will not use personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice.

5. Contact Form and HighLevel

Our website uses an embedded form provided through HighLevel or a related service platform.

When you submit the form, the information you provide may be transmitted to and processed through HighLevel’s systems so that we can:

Receive your inquiry
Store your contact information
Respond to your request
Manage customer communications
Schedule follow-up communication
Maintain lead and service records

HighLevel operates under its own privacy, security, retention, and data-processing practices. We encourage users to review the privacy information provided by that service.

6. Email, Telephone, and Text Communications

By submitting your contact details, you authorize Albany Tree Solutions to respond using the communication methods you provide, which may include telephone, email, or text message.

When you separately opt in to receive text messages:

Message frequency may vary
Message and data rates may apply
You may reply STOP to unsubscribe
You may reply HELP for assistance
Consent to text messages is not a condition of purchasing services

Mobile information will not be shared with third parties or affiliates for their independent marketing or promotional purposes.

Text-message opt-in information and consent will not be sold or shared with third parties for marketing. Information may be provided to service providers that support message delivery, customer service, website operation, or business communications.

7. How We Share Information

We may share personal information with trusted service providers that assist us with:

Website hosting and maintenance
Contact-form processing
Customer relationship management
Email and text-message delivery
Analytics and website performance
Scheduling and customer communication
Information technology and security
Legal, accounting, and professional services

These providers may access information only as necessary to perform services on our behalf.

We may also disclose information:

When required by law, court order, or legal process
To investigate fraud, abuse, or security incidents
To protect our legal rights or the safety of others
In connection with a merger, acquisition, sale, or transfer of business assets
With your direction or consent

We do not sell personal information for money.

8. Cookies and Similar Technologies

The website may use cookies and similar technologies to:

Keep the website functioning correctly
Understand how visitors use the website
Measure website traffic and performance
Remember visitor preferences
Prevent fraud or misuse
Support embedded forms and maps

You may control cookies through your browser settings. Disabling cookies may affect certain website features.

Where required, we may provide a cookie notice or consent tool before using non-essential cookies.

9. Google Maps and Embedded Content

The website may display Google Maps or other third-party content.

When you interact with embedded content, the third-party provider may collect information such as your IP address, browser details, device information, location information, and interactions with the embedded feature.

Your use of those features is governed by the applicable third party’s privacy policy and terms.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

Respond to inquiries
Provide requested services
Maintain business and customer-service records
Resolve disputes
Enforce agreements
Meet legal, tax, insurance, or regulatory obligations
Protect against fraud and security incidents

Retention periods may vary depending on the nature of the information and the reason it was collected.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, transmission method, or electronic storage system can be guaranteed to be completely secure. You provide information through the website at your own risk.

New York’s SHIELD Act requires covered businesses to maintain reasonable safeguards for qualifying private information, making appropriate website, CRM, email, and account security important for this business.

12. Your Privacy Choices

Depending on applicable law and our relationship with you, you may request that we:

Confirm whether we hold personal information about you
Provide access to certain personal information
Correct inaccurate information
Delete information that is no longer required
Stop sending marketing emails or text messages
Update your communication preferences

Certain information may be retained when required for legal, accounting, security, dispute-resolution, or business-record purposes.

To submit a request, contact:

Email: [email protected]
Phone: (518) 919-3300

We may need to verify your identity before completing a request.

13. Email and Text Opt-Out

You may unsubscribe from marketing emails by using the unsubscribe instructions in the message or contacting us directly.

You may opt out of text messages by replying STOP.

Opting out of marketing messages will not prevent us from sending necessary service-related communications concerning an active inquiry, appointment, estimate, or project.

14. Children’s Privacy

This website and our tree services are intended for adults and property owners. They are not directed toward children under 13.

We do not knowingly collect personal information online from children under 13. If we learn that such information has been submitted, we will take reasonable steps to delete it.

COPPA applies to websites directed to children under 13 and to general-audience services that knowingly collect personal information from children in that age group.

15. Third-Party Websites

The website may contain links to third-party websites or services.

We are not responsible for the content, security, availability, or privacy practices of third-party websites. You should review the privacy policies of any external services you use.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

Our website
Our forms and communication tools
Our services
Our business practices
Applicable legal or regulatory requirements

The updated version will be posted on this page with a revised effective date.

17. Contact Us

Questions or requests regarding this Privacy Policy may be directed to:

Albany Tree Solutions
43 Virginia Avenue
Albany, NY 12205

Phone: (518) 919-3300
Email: [email protected]